Zen in the Zone



Customer Engagement

Organization Mindset
“Know thy self.”

You may think you have an idea of your strengths, weaknesses, values, and vision. However, as organizations evolve so do those characteristics. As people leave and join your organization, your organizational footprint becomes modified. The greatest strength is self-knowledge. We help you delve deep into your organizational culture at all levels to uncover the hidden you.

Competitor Organization Mindset
“Know thy enemy.”

While your competitors may not be your enemy, per se, they can be a challenge. Knowing what makes them tick and what moves they are likely to make before they make them puts more balls in your court. We help you to gain a deeper understanding of their organizational personality so that you can anticipate their actions and reactions.

Customer Mindset
“To thy own be true.”

Cozying up to your customers is about the best relationship you could ever nurture. We help you see from your customers’ perspective by gaining a deeper understanding of not only what they are but who they really are and why. Most importantly, it provides a clue as to why they chose you to serve their needs and what they expect from you.

Competitor Customer Mindset
“How to win friends and influence enemies.”

Gaining customer insight is not about having tunnel vision. It’s not enough to know who your own customers are. You also need to be aware of who your competitors’ customers are and why. We help you see from your competitors’ customers’ perspective to understand why they chose them instead of you. In other words, what do they have that you don’t. It may not be as obvious as you think.

UX Strategy

Customer Retention
The best way to learn how to satisfy your customers, some of whom may be your investors is to engage with your customers. An interactive dialogue with your customers enables you to anticipate customer needs. It’s up to you to find your customers’ sweet spot. Once you’ve identified that sweet spot, your job is to tap into it during every engagement with your customers. This creates a bond with your customers. Depending on how well you stroke their sweet spot, it may be a bond that becomes impenetrable to your competition. This is the moment when Shift Happens. It is in this space that you are in the NOW of the Shift! Shift Happens NOW™ strategies help you get the most out of your market share by breaking out of the boundaries created by competition and into the sweet spot of your customers.
Culture Alignment
Before any strategy can be implemented there needs to be buy-in at all levels of the organization, especially those in customer facing positions. Shift Happens NOW™ helps your organization to align its values internally. The result is your leaders and organization are aligned and engaged with your market in such a way that you break out of the boundaries created by competitors and into the sweet spot of customer engagement. This is how your current maximum sales level becomes your new bottom. We also offer ongoing coaching to maintain the momentum and keep your organization on track with its strategy.
Business Continuity
Our mission is to arm our clients with the tools to protect their customers in this war on humanity. Unforeseen disasters have the ability to cripple humanity on a global level by using natural events and technology against humans. Social engineering, specifically, uses the target (humans) as a weapon. It is our mission to get ahead of these tactics, as crimes such as these are crimes against humanity.


Mindset Coaching

Our mindfulness based coaching helps department managers implement systems that decrease stress and increase focus on a daily basis, especially during incident response. We also coach them to coach their staff to high performance rather than just supervise or manage them.

Disaster Recovery Team building

The success of the team you’ve chosen to bear the responsibility of leading your organization out of chaos will depend on cohesiveness within the unit. Our disaster recovery team building forges cohesiveness by creating a “one mind” approach.