You may think you have an idea of your strengths, weaknesses, values, and vision. However, as organizations evolve so do those characteristics. As people leave and join your organization, your organizational footprint becomes modified. The greatest strength is self-knowledge. We help you delve deep into your organizational culture at all levels to uncover the hidden you.
While your competitors may not be your enemy, per se, they can be a challenge. Knowing what makes them tick and what moves they are likely to make before they make them puts more balls in your court. We help you to gain a deeper understanding of their organizational personality so that you can anticipate their actions and reactions.
Cozying up to your customers is about the best relationship you could ever nurture. We help you see from your customers’ perspective by gaining a deeper understanding of not only what they are but who they really are and why. Most importantly, it provides a clue as to why they chose you to serve their needs and what they expect from you.
Gaining customer insight is not about having tunnel vision. It’s not enough to know who your own customers are. You also need to be aware of who your competitors’ customers are and why. We help you see from your competitors’ customers’ perspective to understand why they chose them instead of you. In other words, what do they have that you don’t. It may not be as obvious as you think.
Our mindfulness based coaching helps department managers implement systems that decrease stress and increase focus on a daily basis, especially during incident response. We also coach them to coach their staff to high performance rather than just supervise or manage them.
The success of the team you’ve chosen to bear the responsibility of leading your organization out of chaos will depend on cohesiveness within the unit. Our disaster recovery team building forges cohesiveness by creating a “one mind” approach.